You are paying for a service with hard earned money. So demand respect and excellent customer service. When you advocate for yourself by making a complaint it may help your community. In some cases letters to para-transit supports the issues para-transit employees may speak out about. So when you made your point, you would be supporting an ally. The community is helped by when self-advocates and allies working together.
In the last year the para-transit company I use changed their booking system. Now there is a “be ready” window, which is a 15 minute block of time when a vehicle comes, waits five minutes and then leaves. One time I was ready and waiting for 10 minutes before the “be ready” window, but ended up waiting in the rain for 45 minutes! Another time a driver picked me up a little late and told me that he had seen me waiting earlier when he passed my location but explained he couldn’t pick me up because I wasn’t next on his list. These are examples of problems that I observed. I am lucky since I spoke out at the time with a phone call and got results. Other people may not be that lucky, but it is still good to advocate by writing letters.
The demand for public transportation is strong in the community. People with disabilities, like myself, need to get to work, home, appointments, play, and etcetera. As a customer of any business it helps to speak up and you may get good results when you do. It is always good to self- advocate. As you speak up you may find other community issues. You may learn about allies working for the para-transit company. This is why it is important to advocate for yourself and the disability community on issues like transportation. As you do so you may learn the system and have more to talk about to other advocates.