The first paragraph of the guide begins by explaining who is entitled to accommodations. The next section is what you should know before going on a trip, including information about accommodations. One observation I have made is that the line between airline employees questioning about a necessary accommodation and private medical history is fuzzy. This creates situations where people are requesting more information than you are comfortable with disclosing. An example of one of my accommodations that I need while flying is that because I use a walker I need a walking space wide enough to move around. This explication will sometimes lead to more personal questions that I do not need to answer. One accommodation I have found reasonable in the past is airline staff driving me between gate changes. The key is to know what helps and being able to explain your needs clearly.
Sometimes airlines take a cookie cutter approach to accommodation because they see all disabilities as needing the same accommodations. The key to getting the accommodations you need is to be confident and know your unique needs. At the same time be understanding. Like a teacher or school that has a system of accommodations for testing, airlines have systems and rules put in place by the FAA to ensure all flyers safety. Be exact in your explanation which, may change when you learn how things are done and what helps. Be open to advice and know yourself will help in making an accommodation stronger.
Thanks for reading,
Michigan Disability Rights Coalition
Community Inclusion Specialist